Refund policy

Last updated: November 29, 2024

Refund & Return Policy

At i-Bead Inc., we want to ensure that you are completely satisfied with your purchase. If you need to return or exchange an item, please review our refund and return policy for both in-store and online purchases. This policy outlines the requirements and procedures for returns, exchanges, and refunds, ensuring a smooth process for all our customers.

Refund Policy

In-Store Purchases

  • In-store purchases may be returned within 30 days of purchase with the original receipt for an exchange, store credit, or refund.
  • Items must be unopened in their original, sealed packaging and in original condition.

Online Purchases

  • Online purchases may be returned for refund or exchange within 30 days of receiving your order.
  • You must call for authorization before initiating a return.
  • Items must be unopened in their original, sealed packaging and in original condition.

Please Note:

  • No refunds or exchanges will be accepted from Online or In-Store Purchases on the following items:

    • Sale items
    • Opened packages
    • Broken strands
    • Cut items (e.g., fabric, chain, cord, etc.)
    • Books, patterns, or special orders

  • Returns initiated beyond the 30-day return window will incur a 20% restocking fee.

  • Clearance products, or products that have been discontinued, will not be eligible for return beyond the 30-day return window.

  • Returns initiatedย beyond 90 days will not be eligibleย forย returnsย orย exchange.

Damaged or Defective Items

At i-Bead Inc., we take great care in packaging and shipping your orders. However, if you receive a damaged or defective item, please follow these steps:

  1. Notify Us Immediately: Contact our customer service team within 48 hours of receiving your damaged or defective item. Please provide:

    • A description of the damage or defect
    • Photographs of the damaged item and packaging
    • Your order number and a copy of your receipt

  2. Return Process: If the item is eligible for return, we will provide you with return instructions and cover the cost of the return shipping. Please ensure the item is returned in its original condition and packaging.

  3. Refund or Exchange: Once we receive the returned item and confirm the damage or defect, we will process a refund to your original payment method or send a replacement if desired (subject to availability).

  4. Claims for Damages: We do not accept responsibility for damages caused by the customer after receipt of the item. Any items that show signs of wear, misuse, or improper handling will not be eligible for return.

Shipping Courier Related Damages, Loss or Theft

Return Instructions

To return or exchange a purchase, please include the following information:

  • The reason for the return
  • Your name, date of purchase, and invoice number (found on your receipt)

For your protection, we recommend you send returns in a strong cardboard box or bubble-padded envelope. We also recommend using a traceable carrier (e.g., Purolator, UPS, Canpar, FedEx or Canada Post) for your return shipment. i-Bead Inc. is not responsible for packages that are not received if sent via a non-traceable carrier. We are also not responsible for products that arrive damaged and cannot offer a credit for such items.

  • Returns must be prepaid. We DO NOT accept C.O.D. or Return-To-Sender deliveries.
  • We do not cover customs or brokerage fees for returns.

Return Address

Send returns to:

i-Bead Inc
Returns Department
819 Highway 17 East
Wahnapitae, ON P0M 3C0

Refund Process

  • Once your return has been received and inspected, we will issue a refund to your original method of payment, less the shipping cost.
  • Return processing may take one to two weeks.
  • Once processed, the credit will be issued to your credit card. Please note that it may take one to two billing cycles for the credit to appear on your statement.