Online payment options:

• Visa, MasterCard, American Express, Paypal, E-Transfers & Digital Gift Certificates

In-Store payment options:

• Cash, Visa, MasterCard, Debit, American Express & Gift Certificates

Please Note:  Cheques are only accepted from certain pre-authorized customers

A simple and secure way to send money with online or mobile banking.  Simply go to your online bank account, choose Interac e-Transfer within the Transfer/Payment menu options, select recipient by entering our email address (sales@ibeadcanada.com), fill in the Interac e-Transfer information (dollar amount, account from which to withdraw the funds, a security question that only we (the recipient) will know the answer to (preferably your order confirmation number) and optional personal message). Follow the instructions to confirm the information and complete the transfer. When we receive payment, your order will be shipped.

You can place an order in one of 3 ways:

• Online via ibeadcanada.com
• By phone 1-877-224-2323
• In-Store at 819 Highway 17 East, Wahnapitae, ON

Cancelling / Editing Orders

Since our staff are trained to ship orders as quickly as possible, you have a  limited window during which an order can be cancelled or modified.  

You have 2 ways in which to cancel or modify your order:

• In your confirmation email click "Track Order".  From there you will be able to cancel / edit your order.
• By calling or emailing our customer service team.

Once an order as been shipped and you have received your tracking number via email it is unfortunately too late to cancel, however you can easily return any item for an exchange or refund.

While your order is being processed we will pre-authorize the purchase on your method of payment to make sure there are sufficient funds. However, your method of payment is not actually charged until your online order has been shipped.

Canada Post Delivery Options

• Expedited Delivery: The economical delivery method. Free on orders over $100.00 and $7.99 flat rate on orders over $25.00. 

• Xpresspost Delivery: The fastest service for a small premium.

• Lettermail: Smaller items that can fit in a standard letter envelope, can be shipped through Lettermail. Tracking information is not available for this type of shipping and can take up to 8 business days for delivery.  Please contact us to see if your order qualifies for this shipping method.

FedEx Delivery Options

Please Note: Free shipping & flat rate shipping with Canada Post available within Canada only.

We receive competitive shipping rates through Canada Post and Fedex and pass these rates on to our customers with no mark up or handling fees.  The prices you see online, are the actual prices we get charged, regardless of the method of shipping you choose.

Canada Post

• For orders under $25.00 - you will see the actual shipping charges
• For orders over $25.00 - we offer $7.99 flat rate shipping
• For order over $100.00 - we offer free shipping
• For any small orders (must fit into a standard envelope) - cost of stamps from $2.00 - $5.00 (please call us before placing your order to see if your order qualifies for this method)

FedEx

• For all orders you will see the actual shipping charges

Please Note: Free shipping, flat rate shipping with Canada Post available within Canada only.

Yes, via Canada Post. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order.

You can contact our Customer Service team (call 1-877-224-2323 or email) and if you’re eligible, we will start a trace with the applicable carrier on your behalf.

Please note:

• Claims must be made no later than 90 days after your order was shipped

• Canada Post will not open a claim on your behalf, the claim has to come from the i-Bead customer service team

You can track your order in 2 ways:

• You can find your tracking number in the confirmation email you received when your order was shipped.  Click on the "TRACK SHIPMENT" button provided in the email and you will be redirected to the shipping provider's website. 
• Login to your account at ibeadcanada.com, in your "Order History" click on "Track Order".  

Please note: Tracking may not be available for up to 24 hours after placing your order or the next business day if your order was placed over the weekend.

You must be a registered customer to save your Wishlist.  To create a Wishlist, go to the page of a product you’ve had your eye on and look for the “ ♥ Add to Wish List” link under the "Add to Cart" button.  Once you spot it, just click on it and that product will be automatically added to your wish list. You can add as many products as you want to your list – the more the merrier! 

At any time, you can send / share your Wishlist to family and friends as an email or through Facebook, Twitter or Google + with a personal message attached to it.  Just click on the corresponding button on the Wishlist page and send them some gift inspiration.

Once you reach the checkout, there is a discount box in the top right hand side of the page, (top of page on mobile) enter your discount and / or gift certificate code(s) in there and hit the apply button (add codes one at a time). Below this box you should now see the discount name along with the discount amount.

Please Note: You can use multiple gift certificates to pay for your order, but can only use one discount code.

Whenever we have a sale that requires the use of discount codes, you will be able to find them in 2 locations:

• On our home page as a slideshow
• On our Facebook page 

Eligibility Requirements

• You are the holder of a valid Status Card
• Your home address is on a reserve
• The product(s) is/are being delivered to a reserve

What do I do if I meet these requirements?

• Please fill out and submit our Status Card Submission Form found HERE

For acceptable Status Cards, click HERE

You can automatically download all our free projects / patterns by simply going to the item description page.  Under the description section you will see yellow highlighted text marked "Download Here".  Click on the link, and voila!

We are located at 819 Highway East in Wahnapitae, Ontario.

Directions:

• 15 minutes east of Sudbury, ON
• 1 hour 15 minutes west of North Bay, ON
• 336km north of Toronto, ON
• 532km south of Moosonee, ON
• 2,0127km west of St. John's, NL
• 2,750km south-east of Yellowknife, NT
• 3,129km east of Vancouver, BC
• 225 million km from Mars

On the Login page, click "Forgot you password?" just above the "Sign In" button.  Enter your email address and click "Submit".  An email confirmation will be sent to you with a link to reset your password.

To change or edit your account name or email address, please call or email our Customer Service team and someone will be happy to apply the necessary changes for you.

As a thank you to our repeat customers, we do offer 3 levels of customer VIP.  Once you have reached each new level, we will automatically adjust your account accordingly and you will receive an email to advise you of your new savings.

• VIP Level 1 = 5% discount.  Lifetime spending: $2500
• VIP Level 2 = 10% discount.  Lifetime spending: $5000
• VIP Level 3 = 15% discount.  Lifetime spending: $7500

Please Note:  Available to regular customers.  Organizations and businesses are ineligible.

If you are a retailer and would like to become one of our wholesale customers, please fill out our Wholesale Customer Application Form.  Once we have received and reviewed your application, someone from our accounts department will reach out to you.