Help Centre

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Need Help?

If you have an issue or question that requires immediate assistance, please call our Customer Service Department.

If we aren’t available, send us an email and we will get back to you within a day.

Ordering

Online payment options:

  • Visa, MasterCard, American Express, Paypal, E-Transfers & Digital Gift Certificates

In-Store payment options:

  • Cash, Visa, MasterCard, Debit, American Express & Gift Certificates purchased in-store

Please Note: Cheques are only accepted from certain pre-authorized customers.

A simple and secure way to send money with online or mobile banking.

  • Simply go to your online bank account,
  • Choose Interac e-Transfer within the Transfer/Payment menu options,
  • Select recipient by entering our email address (sales@ibeadcanada.com),
  • Fill in the Interac e-Transfer information (dollar amount, account from which to withdraw the funds, a security question that only we (the recipient) will know the answer to (preferably your order confirmation number) and optional personal message).
  • Follow the instructions to confirm the information and complete the transfer.

When we receive payment, your order will be processed and shipped.

You can place an order in one of 2 ways:

  • Online via ibeadcanada.com
  • In-Store at 819 Highway 17 East, Wahnapitae, ON

Please Note: At this time, we can no longer accept orders over the phone as we are extremely busy.

Cancelling / Editing Orders

Since our staff are trained to ship orders as quickly as possible, you have a limited window during which an order can be cancelled or modified.

If you would like to modify or cancel your order, please call or email our customer service team.

Once an order as been shipped and you have received your tracking number via email it is unfortunately too late to cancel, however you can easily return any item for an exchange or refund.

When you place an order online, your credit card's issuing bank puts a pre-authorized hold for the amount of your order. However, the amount is not actually captured until we fully process your order.

In rare cases if your card fails the CVV verification, your issuing bank will still have put a hold for the amount of your order and will show up on your online banking. This hold can remain for up to a few days. In such a case, please contact your credit card company and have them remove/reverse the hold.

E-Transfer payments are automatically deposited once sent.

Once we have recieved notification of your order, your order will go through 3 processing levels

  1. Our "Pickers" will pull up your order on a computer, and will go through your items and scan each one against what you have ordered.
  2. Your order will then be sent to our "Packer" which will then do another verification scan of all items ordered before proceeding to package your order.
  3. During these 2 steps, a visual check of the product is made.

Another step which is taken to ensure you receive the proper items -- All orders are video recorded for accuracy.

Shipping

Canada Post Delivery Options

  • Expedited Delivery: The economical delivery method. Free on most orders over $100.00 and $7.99 flat rate on most orders over $25.00.
  • Xpresspost Delivery: The fastest service for a small premium.
  • Lettermail: Smaller items that can fit in a standard letter envelope, can be shipped through Lettermail. Tracking information is not available for this type of shipping and can take up to 8 business days for delivery. Please contact us to see if your order qualifies for this shipping method.

FedEx Delivery Options:

  • Ground Service

Please Note: Free shipping & flat rate shipping with Canada Post available within Canada only.

Our website also offers a Shipping Rate Estimator feature on the cart page for a more accurate price.

We receive competitive shipping rates through Canada Post and Fedex and pass these rates on to our customers with no mark up or handling fees. The prices you see online, are the actual prices we get charged, regardless of the method of shipping you choose.

Canada Post

  • For orders under $25.00 - you will see the actual shipping charges
  • For most orders over $25.00 - we offer $7.99 flat rate shipping
  • For most order over $100.00 - we offer free shipping
  • For any small orders (must fit into a standard envelope) - cost of stamps from $2.00 - $5.00 (please call us before placing your order to see if your order qualifies for this method)

Please Note: Free shipping and flat rate shipping with Canada Post available within Canada only. Certian items, along with Wholesale Customers, are no longer eligible for Free or Flat Rate Shipping due to their size and cost of shipping.

Yes, via Canada Post. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order.

You can contact our Customer Service team (call 1-877-224-2323 or email info@ibeadcanada.com) and if you’re eligible, we will start a trace with the applicable carrier on your behalf.

Please note:

  • Claims must be made no later than 90 days after your order was shipped.
  • Canada Post will not open a claim on your behalf, the claim has to come from the i-Bead customer service team.
  • All parcels come with $100 worth of insurance and a tracking number (execpt items sent via stamped envelope).

IMPORTANT

Additional shipping insurance can be purchased at checkout for $2.25 per additional $100 of coverage. In the event you parcel arrives damaged, or becomes M.I.A., and you have declined the additional insurance, Canada Post will only reimburse up to $100.

* i-Bead Inc will not be held resposible for for any order not inssured over $100 and will not be held responsible for "Porch Pirates"

You can track your order in 3 ways:

  • You can find your tracking number in the confirmation email you received when your order was shipped. Click on the "TRACK SHIPMENT" button provided in the email and you will be redirected to the shipping provider's website.
  • Login to your account at ibeadcanada.com, in your "Order History" click on "Track Order".
  • You can also download the Shopify Shop app, which appears on the last step of the checkout process

Please note: Tracking may not be available for up to 24 hours after placing your order or the next business day if your order was placed over the weekend.

Returns

Online purchases may be returned for refund or exchange within 30 days of receiving your parcel. Please call 1-877-224-2323 for authorization.

Items must be unopened in original sealed package and in original condition.

Please Note: No refunds or exchanges will be accepted on sale items, opened packages, broken strands, cut items (such as leather, fabric, chain or cord, etc), books, patterns or special orders.

All items must have been bought through our website.

To return or exchange a purchase you must include the reason for the return, your name, date of purchase, and invoice number (located on your receipt). For you own protection we recommend you send your returns in a strong cardboard box or bubble-padded envelope. We also recommend that all returns and exchanges be sent via a traceable carrier such as Canada Post. i-Bead Inc is not responsible for packages not received if sent via a non-traceable carrier. We are not responsible for product returns that arrive to us damaged, and thus cannot credit you for these items. Returns and exchanges must be returned prepaid; we DO NOT accept C.O.D. or Return-To-Sender deliveries. We do not pay for customs or brokerage fees.

Send your returns to:

    i-Bead Inc
    Returns Department
    819 Highway 17 East
    Wahnapitae, ON P0M 3C0

We will refund your original method of payment for the amount of the return less shipping cost once we have received and inspected the returned product.

Please Note: We do not pay for return shipping, unless we have made a mistake with your order / product.

Online purchases may be returned for refund or exchange within 30 days of receiving your parcel. Please call 1-877-224-2323 for authorization.

Items must be unopened in original sealed package and in original condition.

Please Note: No refunds or exchanges will be accepted on sale items, opened packages, broken strands, cut items (such as leather, fabric, chain or cord, etc), books, patterns or special orders.

All items must have been bought through our website.

To return or exchange a purchase you must include the reason for the return, your name, date of purchase, and invoice number (located on your receipt). For you own protection we recommend you send your returns in a strong cardboard box or bubble-padded envelope. We also recommend that all returns and exchanges be sent via a traceable carrier such as Canada Post. i-Bead Inc is not responsible for packages not received if sent via a non-traceable carrier. We are not responsible for product returns that arrive to us damaged, and thus cannot credit you for these items. Returns and exchanges must be returned prepaid; we DO NOT accept C.O.D. or Return-To-Sender deliveries. We do not pay for customs or brokerage fees.

Send your returns to:

    i-Bead Inc
    Returns Department
    819 Highway 17 East
    Wahnapitae, ON P0M 3C0

We will refund your original method of payment for the amount of the return less shipping cost once we have received and inspected the returned product.

Please Note: We do not pay for return shipping, unless we have made a mistake with your order / product.

Accounts & Preferences

On the Login page, click "Forgot you password?" just above the "Sign In" button. Enter your email address and click "Submit". An email confirmation will be sent to you with a link to reset your password.

After you click the "Reset Password" button in the confirmation email, you will be redirected to ibeadcanada.com. There you will be asked to enter and confirm your new password.

Alternatively... Call or email us, and we will be happy to rest your password on our end.

To change or edit your account name or email address, please call or email our Customer Service team and someone will be happy to apply the necessary changes for you.

As a thank you to our repeat customers, we do offer 3 levels of customer VIP. Once you have reached each new level, we will automatically adjust your account accordingly and you will receive an email to advise you of your new savings.

  • VIP Level 1 = 5% discount. Lifetime spending: $2500
  • VIP Level 2 = 10% discount. Lifetime spending: $5000
  • VIP Level 3 = 15% discount. Lifetime spending: $7500

Please Note: Available to regular customers. Organizations and businesses are ineligible.

If you are a retailer and would like to become one of our wholesale customers, please fill out our Wholesale Customer Application Form found HERE. Once we have received and reviewed your application, someone from our accounts department will reach out to you.

General Questions

The 5 S's of Jewelry Care

  • Never SLEEP while wearing your jewelry
  • Never SHOWER while wearing your jewelry
  • Avoid SPRAYS such as hairspray or perfume
  • Never SWIM while wearing your jewelry
  • Avoid SWEAT, don't exercise while wearing your jewelry

For more detailed information, click HERE

You must be a registered customer to save your Wishlist. To create a Wishlist, go to the page of a product you’ve had your eye on and look for the “ ♥ Add to Wish List” link under the "Add to Cart" button. Once you spot it, just click on it and that product will be automatically added to your wish list. You can add as many products as you want to your list – the more the merrier!

At any time, you can send / share your Wishlist to family and friends as an email or through Facebook or Twitter with a personal message attached to it. Just click on the corresponding button on the Wishlist page and send them some gift inspiration.

Once you reach the checkout, there is a discount box in the top right hand side of the page, (top of page on mobile) enter your discount and / or gift certificate code(s) in there and hit the apply button (add codes one at a time). Below this box you should now see the discount name along with the discount amount.

Please Note: You can use multiple gift certificates to pay for your order, but can only use one discount code.

Whenever we have a sale that requires the use of discount codes, you will be able to find them in 3 locations:

  • On our website home page as a slideshow
  • On our Facebook / Instagram pages
  • Through our email newsletter

Short answer - Yes! However the Canada Revenue Agency has strict rules and regulations regarding the use of Status Cards for online purchases.

Eligibility Requirements:

  • You are the holder of a valid Status Card
  • Your home address is on a reserve
  • The product(s) is/are being delivered to a reserve
  • The name of the credit card used must match the name on the Status Card

What do I do if I meet these requirements?

  • Please fill out and submit our Status Card Submission Form found HERE
  • You can automatically download all our free projects / patterns by simply going to the item description page. Under the description section you will see yellow highlighted text marked "Download Here". Click on the link, and voila!

    We are located at 819 Highway East in Wahnapitae, Ontario.

    Directions:

    • 15 minutes east of Sudbury, ON
    • 1 hour 15 minutes west of North Bay, ON
    • 336km north of Toronto, ON
    • 532km south of Moosonee, ON
    • 2,0127km west of St. John's, NL
    • 2,750km south-east of Yellowknife, NT
    • 3,129km east of Vancouver, BC
    • 225 million km from Mars