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Free Shipping on most orders over $100

$7.99 Flat Rate Shipping on most orders over $25

Available within Canada only. Learn more ›

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If you have an issue or question that requires immediate assistance, please call our Customer Service Department. If we aren’t available, drop us an email to the left and we will get back to you within a day.

Head Office / Store Front

819 Highway 17 East
Wahnapitae, ON P0M 3C0

Contact Info

Phone: 705-694-0065
Fax: 705-694-1594
Toll Free: 1-877-224-2323
Email: info@ibeadcanada.com

Head Office Customer Service Hours (EST)

Monday-Saturday: 10am - 6pm
Sunday: 11am-5pm

In-Store Shopping Hours (EST)

Monday-Saturday: 11am - 6pm
Sunday: 12pm-5pm

Dates We Are Closed

New Year's Day
Family Day (ON)
Good Friday & Easter Sunday
Victoria Day
Canada Day
Labour Day
Thanksgiving Day (Canada)
Christmas Day & Boxing Day

We try our best to give accurate representations and descriptions of the products showcased on this website. However, as we are only human, you might encounter the odd typographical error.

Product Descriptions

Most of the product descriptions come directly from the manufacturer, which we hold to be as true and accurate as possible. Please note that certain descriptions, such as inner hole diameter, are only approximations.

Product Images

Our in house photographer uses high end photography equipment with high end calibrated monitors for photo editing. Please note that images might not look the same on all monitor due to contrast, colour saturation, monitor brightness, etc.

As we do try our very best to showcase the products as close as possible, there may be some slight variations in the manufacturer colour batches.

Copyright

All content appearing on this web site are the intellectual property of i-Bead Inc, 819 Hwy 17 East Wahnapitae, ON P0M 3C0. As a user, you are authorized only to view, copy, print, and distribute documents on this web site so long as the document is used for informational purposes only.

Trademarks

The i-Bead name and the i-Bead oval logo design are registered trade-marks of i-Bead Inc. All brands, product, service, and process names appearing on this web site are trade-marks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by i-Bead Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trade-mark, or other intellectual property right of i-Bead Inc or any third party, except as expressly granted herein.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. i-Bead Inc and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if i-Bead Inc believes that customer conduct violates applicable law or is harmful to the interests of i-Bead Inc and its subsidiaries.

Returns

In Store

In store purchases may be returned within 30 days with receipt for exchange or store credit only. No refunds.

Items must be unopened in original sealed package and in original condition. Please Note: No refunds or exchanges will be accepted on sale items, opened packages, broken strands, cut items (such as chain or cord), books, patterns or special orders.

Online

Online purchases may be returned for refund or exchange within 30 days of receiving your parcel. Please call for authorization.

Any returns initiated above the 30 day return window will incure a 25% restocking fee.

Please note: Clearance products, or products that have been since discontinued, will not be eligible for returns beyond the 30 day return window.

*All items must have been bought through our website.

To return or exchange a purchase you must include the reason for the return, your name, date of purchase, and invoice number (located on your receipt). For you own protection we recommend you send your returns in a strong cardboard box or bubble-padded envelope. We also recommend that all returns and exchanges be sent via a traceable carrier such as Canada Post. I-Bead Inc is not responsible for packages not received if sent via a non-traceable carrier. We are not responsible for product returns that arrive to us damaged, and thus cannot credit you for these items. Returns and exchanges must be returned prepaid; we DO NOT accept C.O.D. or Return-To-Sender deliveries. We do not pay for customs or brokerage fees.

We will refund your original credit card or e-transfer the amount of the return less shipping cost once we have received and inspected the returned product.

Return Status

Returns may take one to two weeks to process. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your statement.

Shipping

We offer FREE Shipping* on orders over $100 and FLAT RATE Shipping* of $7.99 on orders over $25.00. (before tax)

*Free shipping and flat rate shipping will be sent via Canada Post Expedited parcel, and is available to all Canadian customers only.

FREE PICK UP is available for all customers. Payments accepted with this service are: Visa, Master Card, American Express, Etransfer (Interac), Paypal & Cash.

Shipping rates on orders under $25.00 will be calculated at checkout. We receive competitive shipping rates through Canada Post and pass these rates on to our customers with no mark up or handling fees. All shipping methods includes $100 insurance covereage (additional insurance can be purchased at $2.25 per additional $100 of covereage) and a tracking number which will be sent to the e-mail address you provide us with (exception of Small Packet Air to USA). We ship by Canada Post and depending on your location, your order should arrive within 2 to 10 business days within Canada. U.S. Customers please allow 10 - 14 days for delivery. Occasionally customs may hold deliveries. We apologize in advance for any inconvenience this may cause but it is beyond our control.

There may be postal delays such as Christmas / COVID-19 / Weather Conditions / Etc which are beyond our control. Once you have placed and paid for your order we will prepare your order and it will ship within 1 to 2 business days. Most orders will ship the next business day.

Choose "PICK-UP" shipment (on payment) option ONLY if you are going to come to our showroom to pick up your order.

*Free shipping and flat rate shipping will be sent by Canada Post Expedited parcel, and is only available to Canadian customers.

PLEASE NOTE:
- Certain products, along with Wholesale Customers, are no longer eligible for Free or Flat Rate Shipping.
- All parcels come with $100 worth of insurance (execpt items sent via stamped envelope). Additional shipping insurance can be purchased at checkout for $2.25 per additional $100 of coverage. In the event you parcel arrives damaged, or becomes M.I.A., and you have declined the additional insurance, Canada Post will only reimburse you and us up to $100.

Sales Tax

i-Bead Inc charges taxes for merchandise ordered on this web site by Canadian Residents.

GST is charged to the following: AB, BC, MB, NT, NU, PEI, QC, SK, YT
HST is charged to the following: NB, NL, NS, ON

i-Bead Inc does not charge sales tax or VAT on products ordered on this web site by U.S and / or international customers.

Native Status Cards

CRA Eligibility Requirements for online sales:

You are the holder of a valid Status Card
You currently live on a Reserve
The name on credit card used for payment must match the name on the statuts card
The product(s) are to be shipped to a Reserve

What do I do if I meet these requirements?

Before you place your order, you must provide us (i-Bead Inc) with a copy of your status card front and back either by email: sales@ibeadcanada.com or fax: 705-694-1594
You must provide us (i-Bead Inc) with your First Name, Last Name, Phone Number, Email, and complete Mailing Address
We (i-Bead Inc) will then verify your information and create you a special customer account which will be fully tax exempt
Your new account will be sent as an invite via email. Follow the online instructions, and happy shopping

Note: If you have not done the following before placing your order, we unfortunately can no longer alter or change your order after it has been placed

For acceptable Status Cards, click HERE

Privacy Policy

We respect your privacy. Any personal information we collect from you is for the purpose of processing your order and will not be sold or given out to a third party under any circumstances. Contact information may also be used to notify you about updates to our website or sales & special offers. If you do not want to receive email from us in the future, please click on the unsubscribe button on any message you receive.

We recognize the importance of protecting critical customer information. Our site is located on a private server, and is protected by an SSL encryption when transferring and receiving data. Our website uses SSL or "Secure Sockets Layer," an industry standard security protocol. When you click on "checkout," you will connect with our secure server. SSL sends your browser information that "encrypts" your order, changing all the information that you send back into a code that is extremely difficult to decipher. In fact, despite the impression the news media may have given, there has not been a single documented case of fraud involving the interception of a credit card number transmitted via a secure server over the Internet to date!

Important: Email is NOT a secure means to send information as it is not encrypted. We strongly encourage you to use our secure ordering process when shopping.

By using our web site or purchasing product from us, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated at any time. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect and how we use it.

By continuing through to the checkout process, You, (the customer), acknowledge that you have read, understand and agree with the Terms and Conditions set forth herein. You also acknowledge and agree that you will NOT hold i-Bead Inc responsible for any and all Postal delays which may be caused by but not limited too Covid-19, Weather, Christmas, Acts of God, Etc.

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