Refund Policy

In Store

In store purchases may be returned within 30 days with receipt for exchange, refund or store credit.  

Items must be unopened in original sealed package and in original condition. Please Note: No refunds or exchanges will be accepted on sale items, opened packages, broken strands, cut items (such as leather, fabric, chain, cord, etc), books, patterns or special orders.

Online

Online purchases may be returned for refund or exchange within 30 days of receiving your parcel. Please call for authorization.

Items must be unopened in original sealed package and in original condition. Please Note: No refunds or exchanges will be accepted on sale items, opened packages, broken strands, cut items (such as leather, fabric, chain or cord, etc), books, patterns or special orders.

All items must have been bought through our website.

To return or exchange a purchase you must include the reason for the return, your name, date of purchase, and invoice number (located on your receipt). For your own protection we recommend you send your returns in a strong cardboard box or bubble-padded envelope. We also recommend that all returns and exchanges be sent via a traceable carrier such as Canada Post. i-Bead Inc is not responsible for packages not received if sent via a non-traceable carrier. We are not responsible for product returns that arrive to us damaged, and thus cannot credit you for these items. Returns and exchanges must be returned prepaid; we DO NOT accept C.O.D. or Return-To-Sender deliveries. We do not pay for customs or brokerage fees. 

Send your returns to:

i-Bead Inc
Returns Department
819 Highway 17 East
Wahnapitae, ON P0M 3C0

We will refund your original method of payment for the amount of the return less shipping cost once we have received and inspected the returned product.

Return Status 

Returns may take one to two weeks to process. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your statement.