COVID-19 Update

May 16th, 2020

 

Subject: Update #4 from i-Bead Inc. About COVID-19

 

To our Valued Customers,

On Thursday May 14th, Premier Doug Ford announced that Ontario retail stores with a street front entrance would be allowed to reopen as early as Tuesday May 19th.  We would like to provide our customers and staff with a safe environment for everyone, and unfortunately we are not prepared to reopen at this time.

What this means for you:

 

  • Our storefront will remain closed for the time being, however you may continue to shop online. We offer shipping as well as curbside pick up.
  • Our customer service team will now be available to answer questions Monday to Saturday from 10am to 6pm, and Sunday from 11am to 5pm.
  • Curbside pickup hours will be expanded, and customers will be able to pick up their order Monday to Saturday between 11am and 5pm, and Sunday from 12pm to 4pm. We ask that you call when you arrive, and we will place your package outside for you to pick up.
  • All of our shipping carriers continue to operate, however they are experiencing high parcel volumes. Canada Post is working on a skeletal crew, and the heavy incoming volumes continue to stretch their network beyond its capacity. As a result, items continue to accumulate as they await processing, contributing to the significant delays our customers are experiencing.

 

We will continue to update you as things change. We look forward to seeing you again when we are able to re-open our doors safely.

Thank you for your support,
i-Bead Management

 

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March 27, 2020

 

Subject: Update #3 from i-Bead Inc. About COVID-19

 

To our Valued Customers,

Amidst the circumstances surrounding COVID-19, and to best protect the health and safety of our staff and customers, we have decided to implement new changes to our daily operations effective immediately. These changes are as follows:

  • *New Customer Service Hours:

Monday - Friday: 10am - 6pm

  • *New In-Store Pickup Hours for Online Orders (by appointment only / ID required.  Orders must be placed and paid for online):

Monday thru Friday: 6:30pm - 7pm

Saturday: 3pm - 5pm

Sunday: 2pm - 4pm

  • Our storefront will continue to remain closed to public traffic

 

We will continue to update you as things change. We do miss seeing you in person and are looking forward to the day we can safely re-open our doors to the public.

Thank you for your understanding and continued support... And most of all, stay safe!

i-Bead Inc.

 

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March 23, 2020

 

Subject: An Update from i-Bead Inc. About COVID-19

 

To our Valued Customers,

As we continue to monitor the current coronavirus (COVID-19) circumstances, we want to keep you, our customers, up to date. It has become clear to us that in order to best protect the health and safety of our customers and employees, we have to limit our contact with others as much and as quickly as possible.

We want to do everything we can to limit the spread of this virus, therefore we have taken the step to close our store to the public effective March 24th, 2020. This decision does not come lightly, as our storefront is the heart of our business and an extension of our community.

What this means for you:

  • Our storefront will be closed to public traffic, however you may continue to shop online.  We offer various methods of shipping as well as in store pick up.
  • We are continuing to work behind the scenes. The customer service and sales team are here, and ready to help. You can contact us by telephone or email.
  • Two of our suppliers have now closed, and this has affected some of our stock. We are currently experiencing shortages, but we are doing our best to find alternative sources and restock our shelves.
  • All of our shipping carriers are operating as normal, however unexpected delays may be possible.

 

We will continue to update you as things change. We will miss seeing you in person and are looking forward to the day we can safely re-open our doors to the public.

Thank you for your understanding and continued support,

i-Bead Inc.