Canada Post Service Disruption FAQ

General Information

What’s happening?

Canada Post is in negotiation with its employees on a new labour contract. As a result, there is currently a service disruption. Items normally shipped via Canada Post may be delayed because of this service disruption. For the latest information, please see Canada Post’s website. We’re sorry for any inconvenience this may cause and appreciate your patience.

Will the Canada Post service disruption affect my delivery date?

Items that ship via Canada Post Expedited or Xpresspost may be delayed because of the service disruption. To avoid delays, you can take advantage of our In-Store Pick Up option.

Can I still have my order shipped during this service disruption?

During the service disruption, Canada Post will continue to ship and deliver orders, but they may be delayed.

What other options do I have?

At the moment we are currently looking at other shipping options that are cost effective as to maintain our $7.99 Flat Rate Shipping on orders over $25.00 and Free Shipping on orders over $100.00.

Existing Orders

I have an item in-transit. When will it be delivered to me?

If you have an order in transit, the expected delivery date may no longer be accurate. You can access your order details on, or contact Customer Service via the Contact Us form or 1-877-i-Bead (1-877-224-2323).

The delivery date that was communicated to me has passed and I haven’t received my package yet. What should I do?

Because of the Canada Post service disruption, the delivery date that was communicated to you may no longer be accurate. We’re sorry for the delay and appreciate your patience.


Returns / Exchanges

I want to return or exchange an item I bought. What do I do?

We’re happy to accept returns and exchanges according to our Return Policy.  Please keep in mind that your return or exchange may also be affected by the Canada Post service disruption.

I have a question that’s not answered here. Who do I contact?

Please contact Customer Service through our Contact Us form or 1-877-i-Bead (1-877-224-2323).