Help Centre

Help & Customer Service


What payment methods do you accept?

How do pay for my order using an e-Transfer?

How can I place an order?

Can I cancel or modify my order?

When will my payment method be charged?


What are your courier / carrier / shipping methods?

How much will I be charged for the cost of shipping?

Can I ship to a PO Box address?

If my package gets lost, who do I contact?

How do I track my order?

General Questions

How do I care for my jewelry?

What is a Wishlist, and how do I use it?

I have a discount code / digital gift certificate, where do I enter it?

Do you have discount codes / where to find them?

Can I use my Native Status Card Online?

How do I download your free projects?

Where are you located?

Accounts & Preferences

I forgot my password - what do I do?

How do I change/edit my account name and/or email address?

Do you offer any discounts to repeat customer?

Do you offer wholesale pricing?